NationalMoparParts.com Return Policy

General Information

NationalMoparParts.com makes every effort to ensure that all items in your order arrive undamaged and in excellent condition. Please inspect your package upon delivery and notify us immediately of any missing, damaged, or incorrect items.

If we are not notified of any issues within five business days of delivery, the items will be considered to have arrived in good condition, and NationalMoparParts.com will no longer be responsible for claims involving damaged, missing, or incorrect items.

NationalMoparParts.com is not responsible for installation or service costs.

The parts and accessories listed in our catalog are brand-new, genuine OEM (Original Equipment Manufacturer) items, identical to those supplied with new Mopar vehicles. Because our parts are sourced from the manufacturer, strict return procedures apply. We ask that all customers follow the guidelines outlined below when requesting a return.

What Items Cannot Be Returned?

The following items are non-returnable, including but not limited to:

1. All electrical parts and components.
2. Oils and other automotive chemicals.
3. Bare engine assemblies.
4. Fuel components.
5. Tools.
6. Printed materials.
7. Merchandising aids.
8. Special-order items, including items that are not in stock and must be ordered from the manufacturer.
9. Parts labeled as hazardous materials (Hazmat).
10. Any item with an opened package or broken seal.
11. Any item with a unit price of $8.00 or less.
12. Controlled parts that require a VIN (Vehicle Identification Number) during ordering to ensure the parts are associated with the vehicle in which they will be installed. These include, but are not limited to, emissions labels, airbags, and seat belts.
13. Any item that has been installed, altered, used, or is no longer in brand-new condition.
14. Any item not purchased from NationalMoparParts.com.
15. Any item with a genuine manufacturer label that is missing, damaged, altered, or unreadable.
16. Any item designated as non-returnable by the manufacturer.
17. Safety-related items, including but not limited to airbags and seat belts.
18. International orders. We are unable to provide warranty coverage for parts purchased through international orders.

Our website catalog is provided by the manufacturer, and individual listings may not always identify items as belonging to one of the non-returnable categories above. Our agents reserve the right to determine whether an item falls under any of these categories at their discretion.

Return Authorization and Eligibility

Once a return has been authorized, the returned item(s) must be received by NationalMoparParts.com within 30 calendar days of the original order receipt date. Return Merchandise Authorizations (RMAs) that fall outside this 30-day period will not be honored.

All returned items must be in brand-new condition, include the original packaging, and be suitable for resale. Genuine manufacturer labels must remain intact and unaltered. Do not write on, mark, or otherwise alter the original packaging.

Incorrect Item Shipped

Customers are responsible for inspecting all delivered parts. If you receive an item that differs from what you ordered, you must notify us within five business days of receiving the package. Claims submitted after this period will not be accepted.

Photographs may be required to verify your claim.

If a shipping or packaging error is confirmed, the following options apply:

1. Replacement: We will email you a prepaid shipping label. Please include the packing slip or invoice with the returned item as proof of purchase. Once we receive the incorrect part, the correct part will be shipped as a replacement order. The returned item must be new, uninstalled, in resalable condition, and in its original factory packaging. Otherwise, the return may be rejected.
2. Refund: If you do not want a replacement, you may request a refund for the cost of the originally ordered item. The incorrect part must be returned in new, uninstalled, resalable condition, with its original packaging and genuine manufacturer label intact and unaltered.

Missing Items

We make every effort to ensure that all ordered items, including any necessary components and accessories, are included in each shipment.

All claims for missing items or components must be submitted within five business days of delivery. We reserve the right to deny claims submitted after this period.

If a missing item or component is confirmed, the following procedures apply:

1. Missing item: The missing item(s) will be shipped at no additional charge.
2. Missing included component: If a part is missing a necessary component that should have been included and is not sold separately, the entire part must be returned to us before a replacement can be shipped.
3. Separately sold component: If the missing item or component is sold separately and was not included with the original part or accessory, a separate order must be placed, and applicable shipping charges will apply.

Part Arrives Damaged or Defective

Customers are responsible for inspecting all delivered parts. Upon receiving your order, please inspect both the packaging and merchandise for dents, scratches, or other damage or defects.

If a part arrives damaged or defective, you must contact us within five business days of delivery. We reserve the right to deny damage claims submitted after this period.

If shipping damage or a manufacturing defect is verified, the following procedures apply:

1. Retain all packaging: Keep all boxes and packaging materials. The shipping carrier may require an inspection of these materials before approving a claim. You may be responsible for taking the package to your shipping carrier for inspection.
2. Submit an RMA request: Notify us through the RMA request form within five business days of delivery so we can file a damage claim with the shipping carrier. After consulting with the carrier, we will advise you on the next steps.

Photographs may be required to verify your claim.

We do not offer cross-shipping under any circumstances. We must receive the returned item(s) before a replacement can be issued.

We recommend having your parts installed by a certified professional. NationalMoparParts.com is not responsible for damage caused during installation.

Package Lost in Transit

If your package has not been delivered and appears to be lost in transit, you must notify us within five business days of the scheduled delivery date.

We will contact the shipping carrier and request a trace of the missing package(s). If the carrier is unable to locate the package, a claim will be filed, and a replacement order or refund will be provided.

Claims for lost packages submitted after this five-business-day period will not be accepted.

Changed My Mind or No Longer Need the Item

If you no longer need an item, you may request a Return Merchandise Authorization (RMA) within 30 days of delivery.

The part must remain in brand-new, uninstalled condition, with all original factory packaging intact.

Electrical parts are non-returnable under all circumstances, regardless of the reason for the return.

We reserve the right to reject any returned item that does not meet the requirements outlined in this policy. RMAs requested beyond 30 calendar days of the original order receipt date will not be honored.

Customers are responsible for all return shipping costs. Original shipping charges are non-refundable.

Ordered the Wrong Part

If you accidentally ordered the wrong item, the return will be subject to the same requirements as a change-of-mind or no-longer-needed return.

You must submit an RMA request within 30 days of delivery. RMAs requested beyond 30 calendar days of the original order receipt date will not be honored.

Customers are responsible for all return shipping costs, and original shipping charges are non-refundable.

We do not offer exchanges for customer ordering errors.

Other Return Requests

Return requests that do not fall under any of the categories listed above will be reviewed on a case-by-case basis.

Please provide a detailed explanation of the reason for your return when submitting your RMA request.

What Happens If My Return Is Rejected?

Returns may be rejected if the item does not meet our return policy requirements or is received without an RMA indicating prior authorization. Returns may also be rejected if the item is damaged during return shipping.

If your return is rejected, you may request to have the item shipped back to you at your expense.

Returned items will be held for 14 business days after receipt at our facility. If arrangements have not been made to have the item returned within that period, the item will be discarded, and NationalMoparParts.com will no longer be responsible for it.

When Will I Receive My Refund or Replacement?

If a returned part passes inspection and is approved, refunds are generally issued within five business days of the return delivery date.

Replacement processing times vary depending on when we receive the returned item and the availability of the replacement part.

Are There Any Restocking Fees?

A restocking fee of up to 20% may apply to returned parts.

Exceptions may be considered on a case-by-case basis at the discretion of our RMA agents, depending on the circumstances surrounding the return.